MagicINFO Knowledge Base

The Knowledge Base collects practical answers drawn from real support cases. Where the rest of this manual describes MagicINFO Server feature by feature, this section is organized around the questions administrators actually ask: licensing and activation, installation and upgrades, device registration, content workflows, network ports and system requirements, and common error conditions.

The Knowledge Base is divided into four subsections:

• How-to Guides — step-by-step instructions for specific tasks, such as installing or upgrading the server, activating a license, registering devices, and building content and schedules.
• FAQ — short answers to frequently asked questions about licensing, system requirements, ports, and product behavior.
• Troubleshooting — diagnosis and resolution steps for common errors and failure symptoms.
• API — signing in to the REST API, tokens, and what its error codes really mean.

In-depth articles

Longer articles that work through one problem from the first symptom to a confirmed fix:

• MagicINFO login: find your server's sign-in page
• "An unexpected error has occurred" at MagicINFO sign-in
• "Failed to save the data" when saving a MagicINFO schedule
• Screen is online but MagicINFO shows "Disconnected"
• MagicINFO schedule plays at the wrong time: fix the clock
• MagicINFO ports explained: 7001, 7002, 443 and the screen
• MagicINFO password-reset e-mail not arriving: SMTP fixes
• Error 500003 when creating a MagicINFO user
• MagicINFO REST API: sign in with TOTP and get a token
• MagicINFO REST API error codes: what they really mean

tip

If you are looking for a full description of a feature rather than a task-focused answer, start with the corresponding chapter of the manual — for example, the Server section for administration topics.